With our medium size castles you will need to have an even, flat area of 4.5m x 5m depth (to allow for the step & blower in back). Height needs to have a clearance of at least 4.0m.

With the large combo’s you will need to have an even flat area of 6m x 8m depth. Height needs to have a clearance of 5.0m

You will need at least a 1 metre wide pathway to get to the set up point for the medium Castle & at least 1.5 metre wide pathway to the set up point for the larger combo castle.

Please advise on booking if there are any steps on access path as castles are up to 200kg heavy and hard to move up steps. If there are steps, the operator may need to have assistance getting to the set up point.

Set up time usually takes around 15mins as long as access is clear. The set up is done prior to your booked time and the dismantling is done after booking period has finished, so you don’t loose any hire time.

The taking down of castles usually takes around 15mins for the medium size castle & 20-25mins for the larger combo castles.

No. We have fully trained staff who will deliver & install your castle where required & give you all the relevant operating & safety instructions needed to supervise & make sure your party goes ahead without any problems.

Yes. As long as surface is a flat level surface we can set up on grass, pavers or concrete. Ground must also be free from any rocks or other sharp objects that may cause damage to the castle. We would appreciate the set up area being cleaned of any rubbish prior to our arrival, or extra fees may be incurred.
Please let us know at the time of booking if the castle will be going on surface other than grass or dirt. (Eg: asphalt, concrete, pavers etc)

No. Once the operator has set up castle in the designated position it must not be moved under any circumstances.

YES. The castle must have the nominated person (adult over 18 years of age) who had instructions explained to them at set up supervising children at all times. The children’s safety on this product is reliant on the supervising adult.

YES. We can provide a supervisor at a nominal cost.

All our castles are fully enclosed so that no one can fall out of them. The castles are either tied to stakes driven 30cm into the ground, or very heavy sandbags are used on concrete or hard surfaces.

Due to overall safety requirements the jumping castles can only be used until dusk. If extended hours are required there must be adequate lighting. Overnight hire is also available. Pick up will occur the following morning.

Yes. On the medium castles we recommend a maximum of 8-10 children at the one time and an age limit of up to 12 years of age. On the larger combo castles we recommend a maximum of 12 children (or 6-10 teens, or up to 5 adults depending on weight) at the one time. We also recommend that the children are grouped in age groups so as to avoid any accidents with older children.

The castles will stay up as long as the blower stays connected. The blower must always stay plugged into a main electrical socket at all times. DO NOT plug extension lead into a double adaptor or powerboard as this may cause deflation of the castle.

Yes. If you require us to set up in a public reserve or park you must have permission from the council & check if there are any requirements or fees. The ground must also be clear of any sharp objects or obstructions prior to castle arrival & set up.

Yes. Jumping Rascals carries $10,000,000 public liability insurance, so we are covered for your backyard party or full corporate event day. Please feel free to ask for a copy of our Insurance Certificate.

Most castles come with rain & sun cover to provide protection. If there are strong winds or severe weather conditions forecast for the day of the hire Jumping Rascals reserves the right to cancel a booking if safety of persons deemed would be at risk. Jumping Rascals would be happy to reschedule or refund the deposit if such an event does occur.

No. Under no circumstances are any persons to take any beverage, food or foreign objects inside the castles. If there are any spillages or damages caused by face paint, silly string, sharp objects, etc the hirer will be liable for the full cost of any such repairs required.

Yes. Castles are cleaned after ever hire.

There is a 50% cancellation fee if you don’t notify us at least 3 days before the booking. But, during the month of December, we require a 14 days notice.

Cancellations for bookings in the month of December must be made 2 weeks prior by phone and email.

Only what day & the castle you want to choose! Once you’ve worked that out it’s time for the fun to start! If you do think of anything else feel free to contact us any time.

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